Trusted Advisors Aren’t Selling — They’re Paying Attention

“I’m Just Not a Salesperson.” Ask a room full of engineers, technicians, or operations people whether they’d rather sell or serve, and the answer is almost universal: serve. For a lot of skilled professionals, “selling” feels like a four-letter word — something separate from doing good, honest work for a customer who trusts you. Look […]

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Making Commitments & Being Accountable

Imagine an entire organization moving at the pace of change while acting as one. Imagine a manager able to delegate a task or responsibility without hesitation. Imagine an employee able to focus solely on a project, customer, or business activity with complete trust that his contributions will be recognized and fairly rewarded. Imagine an environment […]

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