“I’m Just Not a Salesperson.” Ask a room full of engineers, technicians, or operations people whether they’d rather sell or serve, and the answer is almost universal: serve. For a lot of skilled professionals, “selling” feels like a four-letter word — something separate from doing good, honest work for a customer who trusts you. Look […]
Read More… from Trusted Advisors Aren’t Selling — They’re Paying Attention
There’s a running joke in advertising about business jargon — an actor rattles off a string of acronyms like they mean something concrete, and everyone nods along as if fluency in buzzwords equals clarity. It’s funny because it’s true. A lot of what passes for “communication” in growing companies is really just noise that sounds […]
Read More… from The Leadership Skill Most Managers Are Rarely Taught: Saying It So Everyone Hears It
Imagine an entire organization moving at the pace of change while acting as one. Imagine a manager able to delegate a task or responsibility without hesitation. Imagine an employee able to focus solely on a project, customer, or business activity with complete trust that his contributions will be recognized and fairly rewarded. Imagine an environment […]
Everyone wants to be trusted. Leaders want to know they have the trust of their organization. So what are a few first steps for leaders to consider when building trust in the organization? Use the mnemonic TRUST as a guide. T is to become a teacher … teach as many people as you can (and […]